Our privacy policy

Part A—Website Services

Part A of this Privacy Policy is designed to assist you in understanding how we collect, use and store the Personal Data you provide to us and the data we collect in connection with your use of our website (Rejoiner.com; the “Website”) (the “Website Services”). Please read this policy carefully so that you understand your rights in relation to your Personal Data, and how we will collect, use and process your Personal Data. If you do not agree with this Privacy Policy in general or any part of it, you should not use the Website Services.

Individuals in the EU should refer to paragraph 7 (Rights for Users in the EU) for further details regarding their rights in relation to this data.

Part B—Marketing Services

Part B of this privacy policy describes how we our process Personal Data as a service provider to our customers when they use our online website user tracking platform and related marketing services (the “Marketing Services”).

Definitions

“Personal Data” includes any information relating to an identified or identifiable natural person, including information that can be linked to a specific individual, such as a name and/or your business name, address, telephone number, email address, and other information which you submit to us in relation to the Services and preferences you submit and preferences that are generated based on the data you submit and your use of and interactions with the Website.

“Services” means the Website Services and the Marketing Services.

Changes to Our Privacy Policy

Please read the Terms of Service and this Privacy Policy carefully. Rejoiner reserves the right to change this Privacy Policy and our Terms of Use at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Website. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Website and this privacy page for updates. The effective date of the latest version of the Privacy Policy will appear on this page.

Contact Us

If you wish to access, delete or correct you information, please send us an email to gpdr@rejoiner.com. If you are in the EU please see paragraph 7 (Rights for Users in the EU) for more detail about your rights.If you have any questions regarding this Privacy Policy or the practices of this Website, please contact us by sending an email to gdpr@rejoiner.com.

Information You Give Us

You may choose to provide us with Personal Data in connection with your use of the Website, such as your email address, name, your business name, website address, login details and frequency via the Contact Us function, if you request information on your Return on Investment using our ROI calculator].As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of our products and organization, we will use your information to:

• communicate and be responsive to you;
  
• provide you with user support;
  
• enforce our terms and conditions and policies;
  
• administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, and statistical and survey purposes, and ensure the proper functioning of the Website;
• if you have opted in to marketing, communicate with you about products, services, promotions, events and other news and information we think will be of interest to you;
• provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).

For GDPR purposes, users in the EU have rights in relation to this Personal Data. Please see paragraph 7 (Rights for Users in the European Union)for more details.

Technical Usage Information

We collect certain technical information, such as usage data, referring/exit pages and URLs, your Internet service provider, the type of browser you use, your operating system, platform types, the device from which you connected to the Website, the time and date of access, the Website pages viewed, time spent at our Website, the websites visited just before and just after our Website, and other information that does not personally identify you relating to your use of the Website including by using cookies (see below), as it is in our legitimate interest to improve the quality and performance of the Website. For GDPR purposes, users in the EU have rights in relation to this Personal Data. Please see paragraph 7 (Rights for Users in the European Union) for more details.

Cookies Policy

We use cookies, pixel tags, web beacons, and similar files or technologies to collect and store the information we automatically collect about your computer, device, and use of the Website. You can find out more about cookies and how to control them in the information below.If you do not accept the use of these cookies, please disable them using the instructions in this cookie policy, by following the 'opt-out' links provided below or by changing your browser settings so that cookies from the Website cannot be placed on your computer or mobile device.

(A) WHAT IS A COOKIE?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a certain webpage. Cookies are then sent back to the originating webpage on each subsequent visit, or to another webpage that recognizes that cookie. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the website.Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have visited the website before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

• First party cookies: served directly by us to your computer or mobile device.
  
• Third party cookies: which are served by a third party on our behalf. We use third party cookies for functionality, and performance / analytics purposes.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are 'session cookies', meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are 'permanent cookies', meaning that they survive after your browser is closed. They can be used by the Website to recognise your computer when you open your browser and browse the Internet again.

(B) HOW DO WE USE COOKIES?

We use cookies to:

• track traffic flow and patterns of travel in connection with the Website;
  
• understand the total number of visitors to our Website on an ongoing basis and the types of internet browsers (e.g. Firefox, Chrome) and operating systems (e.g. Windows or Mac OS) used by our visitors;
  
• monitor the performance of the Website and to continually improve it; and
  
• customize and enhance your online experience.
  
• to serve advertisements most relevant to you across your different devices on websites and mobile applications.
  

(C) WHAT TYPES OF COOKIES DO WE USE?

The types of cookies used by us and our partners in connection with the Website can be classified into one of five categories, namely 'essential Website cookies', 'functionality cookies', 'analytics and performance cookies', 'advertising cookies', and 'social media cookies'.

We've set out some further information about each category, and the purposes of the cookies we and third parties set in the following section:

(D) HOW TO CONTROL OR DELETE COOKIES

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Website.Most browsers allow you to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the “Help” option in your browser for more details.

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari web and iOS.

If you only want to limit third party advertising cookies, you can turn such cookies off by visiting the following links:

• Your Online Choices
• Network Advertising Initiative
• Digital Advertising Alliance

Please bear in mind that there are many more companies listed on these sites than those that drop cookies via the Website.

(E) NEED MORE INFORMATION?

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

• All About Cookies
• youronlinechoices.co.uk/uk

(F) COOKIES THAT HAVE BEEN SET IN THE PAST

If you have disabled one or more Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information. Many web browsers support Do Not Track technology. While we strive to offer you choices when you use our website and services, we do not currently honor web browser Do Not Track signals.

This Website is hosted and operated in the United States. Please note that the Personal Data you submit to us in order to use the Website Services and the Website in accordance with the terms and conditions will be transferred to and stored in the United States to be processed by us so we can provide the Website Services to you as set forth in the Terms of Service.

You acknowledge and agree that we may store and process your Personal Data in the United States. Please note that the level of legal protection provided in the United States or other non-European countries in which you use the Services may not be as stringent as that under European Union privacy standards or the privacy laws of some other countries, possibly including your home jurisdiction.

We retain your Personal Data as long as necessary to provide you with the Services.

Rejoiner will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, including to meet national security or law enforcement requirements, or if we have a good faith belief that such use is reasonably necessary to:

• comply with a legal obligation, process or request;
• enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
  
• detect, prevent or otherwise address security, fraud or technical issues; or
  
• protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law.
  

Rejoiner will also disclose your information to third parties:

• in the event that we sell any business or assets, in which case we will disclose your data to the prospective buyer of such business or assets; or
  
• if we or substantially all of our assets are acquired by a third party, in which case information held by us about our users will be one of the transferred assets.
  

For the purposes of the GDPR, please refer to Schedule 1 (Recipients of Data) for further details on third party recipients of your data, their location, and reasons for such transfer/processing.

The Website is not intended for use by anyone under 18, except with the explicit permission and under the supervision of a parent or guardian who accepts full legal responsibility for the minor's use.

We implement security measures designed to protect your information from unauthorized access, disclosure or accidental loss or destruction. We have implemented technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using visiting our Website and using our Services, you acknowledge that you understand and agree to assume these risks. Communications you may have with us via email or mail may not be secure unless we advise you that security measures are in place prior to your sending information. Therefore, if you choose to communicate with us through these means, you are assuming the risk of doing so and we request that you do not send or post sensitive information through these means.

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication, the recipient can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Website, we may continue to send you administrative emails including, for example, in order to effectively provide you with the Services and periodic updates to our Privacy Policy.

Your Rights

In certain circumstances you have rights in relation to the Personal Data we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights. To exercise any of your rights, please email gdpr@rejoiner.com. Please note that for each of the rights below we may have valid legal reasons to refuse your request, in such instances we will let you know if that is the case.

‍Access and Portability: You have the right to know whether we process Personal Data about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.

‍Portability: You have the right to receive a subset of the Personal Data you provide us if we process it on the bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such Personal Data to another party. If you wish for us to transfer the Personal Data to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the Personal Data or its processing once received by the third party.

‍Correction: You have the right to require us to correct any Personal Data held about you that is inaccurate and have incomplete data completed.

‍Erasure: You may request that we erase the Personal Data we hold about you in the following circumstances: where you believe it is no longer necessary for us to hold the Personal Data, we are processing it on the basis of your consent and you wish to withdraw your consent, we are processing your data on the basis of our legitimate interest and you object to such processing, you no longer wish us to use your data to send you marketing or you believe we are unlawfully processing your data.). Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.

‍Restriction of Processing to Storage Only: You have a right to require us to stop processing the Personal Data we hold about you other than for storage purposes in the following circumstances: you believe the Personal Data is not accurate for the period it takes for us to verify whether the data is accurate, we wish to erase the Personal Data as the processing we are doing is unlawful but you want us to simply restrict the use of that data; we no longer need the Personal Data for the purposes of the processing but you require us to retain the data for the establishment, exercise or defence of legal claims; and you have objected to us processing Personal Data we hold about you on the basis of our legitimate interest and you wish us to stop processing the Personal Data whilst we determine whether there is an overriding interest in us retaining such Personal Data.

‍Objection: You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims.

1. Withdrawal of Consent
   Where you have provided your consent to us processing your Personal Data, you can withdraw your consent at any time by clicking on this opt-out link.
2. Objection to Marketing
   At any time you have the right to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.
3. Complaints
   In the event that you wish to make a complaint about how we process your Personal Data, please contact us in the first instance at gdpr@rejoiner.com and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data protection laws.

As part of the Website Services, we may provide links to or compatibility with other websites or applications. Some of these sites may be co-branded with the Rejoiner name or logo. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us in relation to the Website Services. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Website or via our Website Services. The privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

If you engage Rejoiner to provide any of our online website user tracking platform and related marketing services (the “Marketing Services”), Rejoiner will be a data processor of such data. Recipients of the Marketing Services (“Client”) and Rejoiner will enter into a separate agreement that will, among other things, govern the use of all of the information and data collected and maintained by Rejoiner in connection with the operation of the service. Any agreement (including any data processing addendum) between Client and Rejoiner will take precedence over any conflicting provision in this Privacy Policy. This agreement applies to Client’s use of our customer portal, and any data provided or generated by creating a Client user account and Client use of the customer portal.

Information provided by Client. Client may provide information through the Website such as name, email address, eCommerce platform, website address, phone number, payment information (including billing addresses), usage information (including login location and frequency).

Client may also provide Client customer data in the course of Client’s use of the Marketing Services including:

• website browsing data (such as pages accessed, time on page, page view frequency);
  
• geolocation data;
  
• eCommerce event data (such as cart activity);
  
• purchase data (transaction total, purchased items, promotion usage);
  
• email engagement data (email opens, email clicks, browser usage, device usage);
  
• demographic data (first name, last name, age, gender, language, currency, time zone).
  

We collect and process this data in order to provide the Marketing Services to the Client.

Rejoiner retains Client customer data while Client has an active account with Rejoiner and generally for a period of one year after such account is closed.

If you receive any goods or services from a Client, Client may contact you for marketing purposes using our platform and/or information provided by us in connection with the Marketing Services. Please refer to the relevant Client privacy policy for provisions governing such communications and any related processing of Personal Data by Client.

California law permits visitors who are California residents to request certain information regarding our disclosure of personally identifiable information to third parties for their direct marketing purposes. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To make such a request, please contact gdpr@rejoiner.com.