Frequently Asked Questions
What makes Rejoiner different from other email platforms on the market?
Rejoiner isn't just software. We offer a dedicated team of professionals to assist you with every step of your email marketing, ensuring optimized execution.
What factors influence pricing: contacts, emails, features? Are there any hidden fees?
Pricing for our platform is determined by the number of active contacts you have in your customer file.
All the core platform features, including Email Capture Overlays, Broadcasts, Automated Journeys, Lifecycle Triggers, Segments, and Revenue Reporting, are included.
There are no hidden fees. However, if you're interested in our optional professional services, such as the Strategy Partner and Creative Partner packages, those are priced separately based on your scope of work.
Is there a minimum contract period? What is the cancellation policy?
No, there isn't a minimum contract period for our products or services. We believe in the value we offer, and we don't tie you down with long-term contracts. However, if you choose to commit to an annual plan, we do offer a 10% discount for that commitment.
As for the cancellation policy, we simply ask for a 30-day notice if you decide to cancel your subscription. This ensures a smooth transition and gives us a chance to assist with any data migration or other needs you might have.
What kind of support is available with my plan? Is there any training or onboarding included?
Every plan we offer comes with comprehensive onboarding support to ensure you get the most out of our platform. This includes email, chat, and phone support.
Our overarching goal is to equip you with every tool and insight you need to immediately boost your email revenue.
Do you offer a free trial? If so, for how long, and what features are included?
Yes. We offer a 30 day free trial with all features included.
