SUCCESS

Customer Success Manager

Customer Success Managers own the overall relationship with Rejoiner clients.

They establish trust, act as an advisor, and ensure that the retailers we work with are getting the highest possible return on investment from their engagement with the company.
Join Us
Key Experience
  • 2-4 years managing email marketing programs in an account management position at an agency or working in-house for an eCommerce company.
  • Technically proficient coding in HTML/CSS.
  • Deep understanding of eCommerce email marketing best practices and strategy.
Responsibilities

On-Boarding:

  • Schedules kick-off call and drives strategy for first campaign.
  • Reaffirms all expectations, goals and objectives.
  • Oversees on-boarding timeline in order to meet customer expectations for target launch date.
  • Collaborates with integration team to deliver a smooth technical on-boarding process.

Recurring Use:

  • Monitors the performance of client campaigns and customer usage.
  • Defines internal customer lifecycle and key usage events.
  • Reviews customer health with team weekly.
  • Ensures the service is persistently used, and new features are communicated to end users.
  • As expansion opportunities present themselves, the CSM decides the best plan of action and interfaces with sales to close those opportunities.
  • Strategizes new opportunities and collaborates with the creative team to execute.

Internal:

  • Advocate for client needs and voice client issues to Team.
  • Develop, prepare and nurture customers for product/service advocacy.

Benefits

HEALTH BENEFITS

Health benefits are 100% paid for all full-time employees.

VACATION

Our vacation policy is not to have a policy. Take it when you need it.

LOCATION

Work from wherever you want to be. We have team members on three continents.

SUMMER HOURS

We’re serious about working as little as possible on Fridays during Summer.

LEARNING FUND

$500 per quarter for books, conferences or e-learning of your choice.

FLEX SCHEDULE

Work the hours that work for you. We care about the output.