Frequently Asked Questions
You've got questions, we've got answers
- General Questions
- How do you know when a customer has abandoned their cart?
- Can you track which field people abandoned my form on?
- How does your tracking work?
- Does Rejoiner work with my shopping cart platform?
- Do you capture credit card information?
- Do you rent my customer data to ad networks or other third parties?
- Do you integrate with any other marketing automation platforms or shopping carts?
- Can I track the value of carts that are abandoned? How about items that were in the cart?
- Email Questions
- How does email delivery work?
- How do you make sure my emails make it to the inbox of my potential customers?
- What email analytics can I track?
- How do you handle opt outs?
- Do you provide email templates?
- Can you help me with email design?
- Why are 1:1 emails better than emails sent in a batch?
- Implementation Questions
- How do I track my Rejoiner campaign with Google Analytics?
- Where do I put my Rejoiner tracking code?
- I implemented Rejoiner and did a test, but I don’t see any data in my account. What’s the problem?
- Can Rejoiner track standard contact forms?
How do you know when a customer has abandoned their cart?
Our technology tracks when a person adds something to their cart, starts to fill out your checkout form, and ultimately if and when they convert. If we see a person start to check out, enter an email address and they don’t convert, we mark that order as abandoned.Back to top
Can you track which field people abandoned my form on?
Yes, we track every field your customers filled out before abandoning. Our form analytics helps you identify trouble spots on your form and opportunities for improvement.Back to top
How does your tracking work?
Our technology starts tracking your form as soon as a potential customer starts entering data. As they move from field to field, Rejoiner listens in the background. If that customer enters an email address, but doesn’t convert within a set period of time, we mark their order as abandoned.Back to top
Does Rejoiner work with my shopping cart platform?
Do you capture credit card information?
No. Rejoiner filters payment information, social security data, and any other sensitive personal information on the client-side. It never touches our servers and is filtered in real-time.Back to top
Do you rent my customer data to ad networks or other third parties?
No. Your customer data is not shared, rented, or sold to anyone.Back to top
Do you integrate with any other marketing automation platforms or shopping carts?
We’re working on a few now. Have one in mind? Email us email@example.comBack to top
Can I track the value of carts that are abandoned? How about items that were in the cart?
Not yet. We’re working on our API to make this incredibly simple.Back to top
Email Related Questions
How does email delivery work?
Your email campaign is designed and sent from our application. You have the ability to build and schedule a sequence of automated emails to follow up with customers who abandon your site without having to use a third party email service provider. When you schedule your emails, they are delivered according to the timeline you’ve set - in real-time. This is a critical differentiator from other platforms on the market which typically deliver your follow up emails in batches. Every email we send is 1:1 based on when the potential customer abandoned.Back to top
How do you make sure my emails make it to the inbox of my potential customers?
All of our email is sent from a white-labeled, dedicated IP address that is Return Path certified.Back to top
What email analytics can I track?
We track email open rate, click through rate and conversion for every email that’s sent as part of a Rejoiner campaign.Back to top
How do you handle opt outs?
Every email you send is populated with a unique unsubscribe link so that recipients can unsubscribe with one click. Once the unsubscribe link is clicked, recipients are taken to your branded unsubscribe page that confirms they’ve been unsubscribed from future remarketing emails.Back to top
Do you provide email templates?
Yes. We are more than happy to provide you with access to some beautiful, high-converting email templates. We also offer custom design services for a fee.Back to top
Can you help me with email design?
Yes. If you need design help, email us at firstname.lastname@example.org.Back to top
Why are 1:1 emails better than emails sent in a batch?
Timing is a critical component of your remarketing campaign and the most effective follow up usually occurs within 30 minutes of an abandoned order. Batch emails may not be delivered within that window.Back to top
How do I track my Rejoiner campaign with Google Analytics?
When you create your recovery emails, use Google’s URL builder to create a link with GA tracking parameters. Once inside of Rejoiner, use our WYSIWYG email editor to add your GA links to your email campaign.Back to top
Where do I put my Rejoiner tracking code?
Your tracking snippet goes on your checkout page or receipt page after the opening <head> tag. Your conversion snippet goes on your thank you page or receipt after the opening <head> tag.Back to top
I implemented Rejoiner and did a test, but I don’t see any data in my account. What’s the problem?
When you run your first test on your checkout form, data will not populate inside of your application until 30 minutes have passed from the time you stopped interacting with the form.Back to top
Can Rejoiner track standard contact forms?
Yes. Rejoiner can track any form on any page.Back to top